FAQ's
Well, it’s really simple to order with us. We’ve simplified
the journey for you. Just simply like the dress and add it to cart if you want
to shop more or if you don’t, then just click on the buy it now option. Enter
your details on the check out page and complete the order.
Yes, we do offer COD as a payment option for orders within
Pakistan.
At the moment we offer COD and Bank deposit. However, we’re
working on our online payment options which would be available on the website
very soon.
Our standard delivery timeline is 3-5 days. If the order
does not reach you in that time, you can always contact our support team who
will be more than happy to help you.
Your order is insured till the time it is in-transit.
However, once the items are signed for on your entered address it will no
longer be covered. To ensure that your purchases arrive safely and in perfect
condition, we require proof of delivery for all orders and are unable to
authorize for packages to be delivered without a signature
We do not offer stitching services currently. However, you
will be able to see the option for stitched dresses very soon.
Before your purchases have been prepared for dispatch we can
cancel an item, change the size or edit your billing and shipping details but
once it has been dispatched we won’t be able to cancel it.
We don’t have any exchange policy or return policy in normal
circumstances. In the rare case that a faulty, damaged or incomplete item was
delivered to you, you can contact our customer service. Customers can exchange
their order for a different product or avail the option of Online Store Credit
for the same amount (minus shipping costs), in case they wish to return a
product.
If the order is contact our customer support and they’ll be able to rectify the
issue if it lies on the company’s end.